Customer Service Award
Your satisfaction is our priority, which is why if for any reason our product doesn't meet your expectations or you simply no longer need it and haven't used it, we offer a straightforward return process. Here you'll find all the necessary information to do so without complications.
Once you've received your order at the delivery address of your choice, you have a maximum of 14 days to return it. This period begins from the moment you receive the package. Whether it's a partial or total return, it doesn't matter.
Special attention to customized products. It's important to know that some of our products are crafted according to your specific instructions. This means that we don't apply the right of withdrawal in these cases, as they are manufactured especially for you. You'll always find this information detailed in the product descriptions that are made for you.
You can return an item if the following conditions are met:
The item has not been used and shows no signs of use. This includes marks or damage that indicate it has been installed.
The item has been observed/tested in the same way you would in a physical store. We want you to have a satisfactory shopping experience.
When you decide to return a product, simply request it by email to our usual address [email protected], indicating the order reference to be returned. We also provide our contact form, and return form, on the website. It's extremely easy to use and will help you provide us with all the necessary information.
We are here for you in case of any doubts or inquiries.