Customer Service Award
We are Habitium, an online store specializing in home improvement and decoration. We are a young firm in a traditional sector, experiencing constant and sustained growth. Our goal is to provide our customers with a great variety of products that adapt to their needs and homes.
We launched Habitium in 2014 to service professionals and the private sector, around Ireland and across Europe, in need of construction and home design products in the online channel, being a pioneer online store in our field.
Our mission is to offer our clients a wide range of products from top brands at the most competitive internet prices, without neglecting a good contact service and assistance to our customers even after purchasing.
Furthermore, we have been pioneers in the online channel for the construction products sector. Our user-friendly platform allows comparing and purchasing from a wide range of products and brands, thus becoming an e-commerce benchmark for construction work and remodelling.
We've achieved our goals thanks to our customers' trust and loyalty, and to the effort from the manufacturers and distributors that made our project possible.
The benchmark online store.
Over 365,000 people have trusted us to purchase their supplies.
Thanks to a very low margin policy, and due to our sales volume and turnover, we have the necessary leverage with the manufacturers to offer the best price.
At Habitium, we stand out from the rest due to our detailed product descriptions, providing as much information as possible to ease our customers’ experience.
We are currently working with over 100 brands and have more than 100,000 references in our catalogue, which is steadily growing so that more people can find exactly what they are looking for.
We are committed to giving a response to our customers in 4 business hours maximum, (Monday to Thursday 9am to 6pm, and Friday 9am to 4:30pm) although most emails are answered in a shorter time.
Pay comfortably and safely at our store. You can finance your purchase for 3, 6, and 12 months, or use the payment method that works best for you; bank transfer, credit card, or PayPal.
Thanks to our wide network of manufacturers and official distributors, we work with warehouses all over Europe, which allow us to ship the products from their facilities, minimizing delivery time and shipping fees.