Manufacturer Information

The manufacturer information includes the address and contact details linked to this product.

vidaXL Marketplace International B.V.

Mary Kingsleystraat 1

5928 SK Venlo

PaĆ­ses Bajos

Usage Warnings

Dog Stairs

Safety warnings and precautions

Main risks

  • Dog falls caused by slipping on the treads or instability of the steps.
  • Tipping over if the animal leans on one side or if the base is not properly supported.
  • Slips due to moisture, dust or hair accumulated on the surface.
  • Paws or claws getting trapped in gaps, joints or folding mechanisms.
  • Bumps or sudden jumps if the height of the steps does not match that of the sofa, bed or another surface.
  • Damage due to overloading by exceeding the recommended weight or by several animals climbing at once.
  • Movement of the steps on smooth floors if there is insufficient grip.
  • People tripping in walkways where the steps obstruct the passage.
  • Risk of ingestion due to chewing and detachment of small parts or foam.

Safe use

  • Assemble and check stability following the product instructions; ensure there are no loose parts or sharp edges.
  • Place the steps on a flat, dry and stable surface, with the base fully supported.
  • Align the top step with the destination surface to avoid any jump between levels.
  • Before first use, press each step with your hand and check that it neither moves nor tips.
  • If the model has non-slip feet or strips, check they are in good condition; on very smooth floors, consider using a non-slip mat underneath.
  • Introduce your dog gradually and calmly, using positive reinforcement; accompany them at first to prevent them jumping off the sides.
  • Keep the steps clean and dry; remove hair, dust or liquids as soon as they appear.
  • Do not allow use with the lead attached to avoid snagging on steps or sides.
  • Always observe the maximum weight indicated by the manufacturer; use with one pet at a time.
  • If the product is foldable, lock the mechanism before the dog uses it.

Storage and maintenance

  • Periodically check screws, joints, seams and covers; replace or stop using the steps if you detect looseness, breakage or deformation.
  • Check and replace worn non-slip feet or bases to maintain grip.
  • Clean according to the product material and allow to dry completely before use to prevent slipping.
  • Store in a dry, ventilated place, out of direct sunlight; avoid prolonged moisture that could deteriorate the material.
  • Do not place weight on top during storage, especially on foam models, to prevent deformation.
  • If foldable, secure it closed so it does not open accidentally; keep loose parts and spares out of the reach of pets and children.

Usage restrictions

  • For pet use only; not suitable as a set of steps or a stool for people.
  • Do not exceed the recommended weight nor allow several animals to climb simultaneously.
  • Do not use the steps outdoors, exposed to the elements, unless the product states so; avoid rain, ice or slippery surfaces.
  • Do not place the steps on unprotected edges, unstable surfaces or near real staircases where a fall could be serious.
  • Do not move or adjust the product while the dog is on it.
  • Do not allow children to play in, on or with the steps.
  • Remove the product if you observe excessive chewing, exposed foam or detached parts.
  • Do not drag the steps with the animal on them; reposition only when empty.